Frequently Asked Questions

Understanding the distinction between a Sub-account and a Profile on Premium.Chat is key to effectively using the platform.

• Sub-account: A Sub-account functions as a secondary but autonomous account linked to your Master Account. It's designed for managing for seperating different aspects or services of your business within the Premium.Chat environment. Your master account will show up complerely independent from your sub-account. Each Sub-account can have unique settings and management controls, operating seperately while still being overseen by the Master Account holder. This structure is beneficial for segmenting various operational or service areas under one centralized account.

• Profile: A Profile, conversely, represents the individual service, expertise, or persona you offer on Premium.Chat. Profiles can be created under the Master Account or any Sub-account. As a Master Account holder, you have the flexibility to either personally manage these profiles or assign them to other individuals to handle incoming requests. This allows for diverse and specialized handling of client interactions. Additionally, you can set specific permissions for each Sub-account and the profiles under them, granting you comprehensive control over how each aspect of your service is managed and presented to clients.

In essence, Sub-accounts provide a way to organize and segregate different service lines or business components under one main account, while Profiles are the individual faces of these services, offering direct interaction points for your clients on the platform.