Frequently Asked Questions

At Premium.Chat, you can offer credit incentives to both new and repeat customers. This is part of our commitment to helping you expand and retain your customer base. While we generally do not advocate for discounting services, we do provide structured incentives to encourage session starts. Here's how you can implement these incentives through your seller dashboard:
 

1. New Customer Incentive: Tailored for first-time users, this incentive entices new clients to initiate a chat, call, or video chat with you. It's an excellent tool to attract fresh clientele, giving them a nudge to try out your services.
    

2. Repeat Customer Incentive: Loyalty deserves recognition, and this incentive does just that. It rewards your regular clients with credits in dollars after they complete a predefined number of sessions. This strategy is great for maintaining a strong, loyal customer base.
    

To set up these incentives, simply go to your seller dashboard and navigate to the widget settings icon. You can find this at Premium.Chat Dashboard - Configuration. Here, you will be able to customize and manage these incentives easily. Premium.Chat keeps track of all the details, ensuring a smooth application of credits for your clients. By leveraging these incentives, you can effectively attract new customers and reward your loyal ones, all while simplifying the process for everyone involved.