Frequently Asked Questions

If you’re expecting an email from Premium.chat but haven’t seen it in your inbox, it’s possible that the email was mistakenly sent to your spam or junk folder. Email filters sometimes incorrectly flag emails from new or unrecognized senders. To make sure you receive important notifications from Premium.chat, here’s how you can check your spam folder and whitelist the Premium.chat email address in Gmail:

    1.    Check Your Spam Folder:

    •    Log in to your Gmail account.
    •    Click on “More” in the left sidebar to expand your options.
    •    Select the “Spam” folder.
    •    Search for emails from Premium.chat, specifically from [email protected]. If you find any, open them and click “Report not spam” to move them back to your inbox.

2.    Whitelisting in Gmail:

    •    Open your Gmail settings by clicking the gear icon in the upper-right corner, then select “See all settings.”
    •    Head to the “Filters and Blocked Addresses” tab.
    •    Click on “Create a new filter.”
    •    In the “From” field, type in “[email protected]” to specify the Premium.chat email address.
    •    Click “Create filter.”
    •    In the next step, tick the box next to “Never send it to Spam.”
    •    Finally, click on “Create filter” to save your settings.

By completing these steps, you’ll ensure that emails from [email protected] are no longer sent to your spam folder, allowing you to receive all important notifications from Premium.chat directly in your inbox. If you continue to experience issues, it might be helpful to contact Premium.chat’s customer support for further assistance.