Frequently Asked Questions
How to Operate
What are the definitions of the metrics used in Premium.Chat Seller Stats?
Premium.Chat Seller Stats use various metrics to monitor your engagement and sales effectiveness. Here are the definitions of the key metrics:
Metric Definition
| Views | The number of views of your profile page, as well as any standalone widgets. |
| Clicks | The number of times buyers click on call to action buttons on your profile widgets, like "Let's Chat Now". |
| Click-thru Rate | The percentage of viewers who clicked on call to action buttons on your profile. |
| Signups | The number of buyers who signed up as a result of your Premium.Chat profile. |
| Signup Rate | The percentage of viewers who also signed up via your profile. |
| Followers | The number of buyers who have followed you on the platform. |
| Purchases | The number of sales you made for Premium.Chat requests. |
| Purchase Rate | The percentage of viewers who also completed a chat with you, resulting in a sale. |
These metrics help you track the effectiveness of your profile and promotional efforts, guiding improvements and strategies to enhance engagement and sales on Premium.Chat. For suggestions on improving follow all steps from our best practices.
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