Premium.Chat Daily Sales Summary reports offer various statuses to provide transparency on chat interactions.
These include:
- Completed: Chat was successfully completed.
- Missed: Chat request was not accepted within the set time.
- Cancelled: Chat was cancelled before starting.
- Billing Started: Chat is currently active.
- Validation Pre-Authorization: Payment details are being entered.
- Pre-Authorization Timeout: No payment proceeded after selection.
- Pre-Authorization Declined: Payment was declined before chat.
- Pre-Authorization Voided: Chat accepted but not started.
- Not Accepted: Chat request was declined by the seller.
- Not Accepted (Busy): Request received during another active chat.
- Declined: Payment declined after chat acceptance.
- Offline Request: Notification to customer when the seller is offline but available later.
- Referral: Transaction involving a referred seller.
- Chargeback: Transaction reversed by the cardholder's bank.
- Funds Reserved: Funds held due to high risk of chargeback.
For more detailed explanations, you can visit the Premium.Chat Reports Status Page.