Frequently Asked Questions

Premium.Chat Daily Sales Summary reports offer various statuses to provide transparency on chat interactions.

These include:
 

• Completed: Chat was successfully completed.
• Missed: Chat request was not accepted within the set time.
• Cancelled: Chat was cancelled before starting.
• Billing Started: Chat is currently active.
• Validation Pre-Authorization: Payment details are being entered.
• Pre-Authorization Timeout: No payment proceeded after selection.
• Pre-Authorization Declined: Payment was declined before chat.
• Pre-Authorization Voided: Chat accepted but not started.
• Not Accepted: Chat request was declined by the seller.
• Not Accepted (Busy): Request received during another active chat.
• Declined: Payment declined after chat acceptance.
• Offline Request: Notification to customer when the seller is offline but available later.
• Referral: Transaction involving a referred seller.
• Chargeback: Transaction reversed by the cardholder's bank.
• Funds Reserved: Funds held due to high risk of chargeback.
   

For more detailed explanations, you can visit the Premium.Chat Reports Status Page.