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Bege Orpah Bavoshia
I am based in Masaka, within Karu Local Government Area of Nasarawa State, Nigeria, where I operate my baking and pastry business, Bavoshia’s Bite and More. Masaka is a developing urban area located close to the Federal Capital Territory, Abuja, which provides access to a wide and diverse customer. It is located within a residential community that is easily accessible by road and transportation.
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TOPIC
One major role of customer service is to provide information and guidance to customers. Many customers have questions about products, prices, features, or how to use a service. A customer service representative explains these things clearly so that customers can make the right decisions. This helps customers feel confident and reduces confusion. When customers understand what they are buying,they are more likely to be satisfied and less likely to complain.
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Customer service refers to the support and assistance a business provides to its customers before, during, and after they purchase a product . It is one of the most important aspects of any organization because it directly affects customer satisfaction and success of the business.Good customer service is not only about solving problems but also building positive relationships between a business and its customers. customer service involves listening to customers, understanding their need and responding in a polite manner. It take place through interactions,phone calls,social media etc.
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