Complaints Policy

We're Here to Help

If you have a concern or complaint about anything on Premium.Chat, we’re here to listen and act.

Just complete our contact form: Get in touch > Report a Problem > Complaint

Our Review and Resolution Commitment

We’ll review every complaint carefully and aim to resolve it within 7 business days. Once we’ve completed our review, we’ll get back to you with the outcome.

If you'd like to appeal a decision or need further clarification, feel free to email us again at [email protected]. 

We’re committed to making things right.