Frequently Asked Questions

Premium.Chat is a platform that allows you to make money by chatting with people online. You can set your own rates and choose the types of chats you want to participate in. Once you're set up, you can start chatting with people from all over the world.
 

To get started, you'll need to create a Premium.Chat seller account and create a widget to set your rates. You can choose to charge per minute, of a flat fee per chat. You can also choose to offer a variety of different chat types, such as text chat, voice chat, and video chat.
 

Once you're set up, just validate your account by adding it to your social media profiles, or website if you have one. You can start promoting your Premium.Chat profile right away. You can share your link on social media, your website, or anywhere else you think people might be interested in chatting with you. For tips, and suggestions on how to make the most money with Premium.chat click here.
 

When someone clicks on your link, they'll be taken to your Premium.Chat profile. They'll be able to see your rates and chat types, and they can start chatting with you right away.
 

You'll get paid for every chat you participate in. The amount of money you earn will depend on your rates and the type of chat you're participating in. You can even earn money for every video, and photo that you send, and charge a fee for people to send you  photos or videos. The platform has a built in tipping system to maximize your earnings during a real-time chat, and on your profile for 24/7 tips.
 

Premium.Chat is a great way to make money by chatting with people online. It's a flexible and easy way to earn extra income, and it's a great way to meet new people from all over the world.
 

Here are some additional details about how Premium.Chat works:
 

* You can set your own rates for text chat, voice chat, and video chat.
* You can choose to be available for chats 24/7 or to set specific hours when you're available.
* You can promote your Premium.Chat profile on social media, your website, or anywhere else you think people might be interested in chatting with you.
* You can earn money for every chat you participate in.
* Premium.Chat is a safe and secure platform. All chats are encrypted, and your personal information is never shared with anyone.
 

If you're looking for a way to make money by chatting with people online, Premium.Chat is a great option. It's a flexible and easy way to earn extra income, and it's a great way to meet new people from all over the world. Signup as a seller now to get started.
 

Premium.Chat is available to any individual or company in the world wanting to offer live chat services for a fee.

At Premium.Chat, we operate differently from traditional employment models. Instead of hiring people for specific jobs, we provide a platform for individuals to work for themselves by setting up and managing their own accounts.
 

As a user of Premium.Chat, you are essentially your own boss. You have the flexibility to create your own profile, set your pricing for chat services, and choose your availability. Your success on the platform depends on how well you promote your account to potential clients through various channels, such as social media and your website.
 

By harnessing the power of personal branding and marketing, you can generate income from your expertise, skills, or knowledge in various areas. Premium.Chat empowers you to take control of your professional journey, offering a flexible and innovative way to connect with followers, fans, and clients and generate revenue on your own terms.

People are just beginning to discover the many advantages of charging for chat. Paid chat is a powerful way to make money from your website or social media presence. It’s the best way to communicate one-on-one, in real time, with people who are willing to pay. Paid chat could empower you to monetize everything from professional consultancy to psychic readings; from online life coaching to influencer chat; from premium technical support to webcam modeling – and much, much more. Your time is valuable, and you may have an expertise, specialty, or skill that others would like to chat about. By offering paid chat services, you can cut out timewasters and turn casual browsers into loyal paying customers who value what you offer!

Premium.Chat is completely flexible. We've built it to suit many niches, industries, and markets. You can use it to offer any kind of paid chat service you wish. The list below includes some of the most popular options, but if you have an idea in mind that isn’t on the list, don’t worry! Anyone can use Premium.Chat, since we've designed it to work for any kind of paid chat service. Advisors, Adult Models, Adult Performers, Authors, Attorneys, Celebrities, Consultants, Content Creators, Counselors, Coaches, Creators, Doctors, Experts, Entertainers, Entreprenuers, Financial Advisors, Fitness Models, Gurus, Influencers, Life Coaches, Mental Health Practitioners, Psychics, and Tarot Readers, Sports Models, Teachers, Tutors, Technicians, Technical Support, and Customer Support Specialists

No, your personal details (including phone number, name, email, SMS, and WhatsApp number) are kept 100% secure and confidential. We take privacy very seriously. We never give out any information. All chats happen securely through our Premium.Chat platform, and we’ll never give your contact details to the people you chat with. See our privacy policy for details.

The team behind Premium.Chat are veterans in the pay per call phone billing industry, with a reputation for honesty and integrity. We also operate PayPerCall.com, which has been serving individuals, small-to-medium-sized businesses, and Fortune 500 companies ever since 1997. We understand that working with a reliable and trustworthy company is very important to you, and we take extra special care to ensure you’ll get the best possible service. That means prompt replies to your questions, with more than just generic answers. Not only are we innovative developers, thinkers, and marketers, but we’re absolutely tuned in at all times to give you the best customer service. Customer relationships mean a lot to us, and we take a one-on-one, proactive, and long-term approach to everything we do. Our number-one aim is your complete satisfaction, and we never forget that our success depends on your success! If you would like to ask questions or get some advice, just reach out and contact us!

Yes, we take security very seriously. You can login using email/password, phone (sms/whatsapp), social authentication login (Facebook, Twitter, Google, or Instagram) or magic login link if you forgot your password.

Premium.Chat handles the entire payment process seamlessly. The company takes care of the billing on behalf users, so you don't have to worry about collecting and processing payment details. Premium.Chat accepts payments using credit and debit cards, including all major cards such as Mastercard, Visa, American Express, and Discover.

No. You’ll need a webcam to offer video chat, but our flexible chat options mean you can offer text chat or voice chat if you’re more comfortable with that.

Of course! You’re free to offer paid chat services covering a range of topics. You can even set different pricing for each topic based on your level of expertise, or the needs of your customers, fans, or followers. With Premium.Chat, you have complete control.

No, you don’t need to download or install anything, and neither do your paid chat customers. Premium.Chat is an online solution that you can access using the web browser on any internet-connected mobile phone, tablet, or computer.

Not yet, but we are working on an app. We are currently developing powerful Premium.Chat apps for both iOS and Android. Use of the app will be optional. If you prefer, you and your customers can access Premium.Chat using the web browser on any internet-connected mobile phone, tablet, or computer.

Yes, our Master Account option covers that too! First, set up your Premium.Chat account, then contact us and let us know what you are trying to do in order to request Master Account status. We’ll enable it for you at no extra cost on a case by case basis.

You can start using Premium.Chat immediately. It only takes a few minutes to get your account set up and creating your chat widget and/or profile is simple. Just sign up for our free service and create your account. If you need assistance, simply contact us… We’re here to make everything easy!

Premium.chat requires your phone number when signing up as a seller for two important reasons:
 

1. Your phone number serves as a means to verify your account and helps in the timely notification of chat requests or important account-related updates.
 

2. To enhance the security and reliability of the platform.
 

Rest assured that your phone number will not be given out to anyone, as Premium.chat has a strict privacy policy in place. Phone numbers are used to notify you when you have a chat request in a timely manner. All chats occur on the Premium.Chat platform so your number is never shared with anyone. The platform is committed to protecting your personal information, and your phone number will only be used for internal purposes related to your account and chat services.

First, create a widget or widget in your Dashboard. Once you’re done that, you have two options:

1. You can add your Premium.Chat profile link to your social media account/s:  Instagram, Twitter, Facebook, YouTube, TikTok, or Link in bio provider like Linktree, AllMyLinks, FlowPage, Beacons, OnlyFans, etc (by selecting the Website Activation method. The more places you add your premium.chat profile, the more money you can earn!

2. You can copy and paste the widget HTML code to your website. Instructions to validate your account with a website can be found here.

We handle all the credit and debit card billing for Visa, Mastercard, Amex, and Discover. No approval process is needed to accept credit or debit cards. The result is a no-hassle payment process between you and your customers. You will be able to set your currency of choice on your widget (USD, EUR, JPY, GBP, AUD, CAD, INR). We've invented a system that's easy for everyone involved and designed to encourage repeat use. This maximizes your earnings and reduces wasted time. It also helps you build a loyal customer base who’ll want to keep using your paid chat services again and again. Now you can concentrate on providing great value to the people you chat with, while we take care of the billing and techy bits!

Setting up your account is absolutely FREE – with no upfront costs or monthly fees.
 

Instead, we simply charge between 20% and 40% of the Chat Buyer fees that you bill customers on your behalf. The exact percentage will depend on the value of your monthly earnings from paid chat services. Full details are included in our Terms and Conditions: section 7. Chat Fees and Payout Scale. Ultimately, the more you earn, the lower the percentage you’ll pay. Our approach to fees means you can try our world-class system and enjoy all the benefits risk free, because we’ll only start charging you once you’re successfully earning money.

Yes, you’re free to set your own prices. Our pricing table shows the minimum and maximum fees you can charge for each type of chat. If you want to charge a different amount to our standard billing rates, please contact us and tell us more about your business and why you would like to charge more. You can set different prices for text chat, voice chat, and video chat, or for different chat topics. You can also choose to bill your customers on a per-minute or flat-rate basis: If you select per-minute billing, your customers will only be charged for the actual time used on the call. If you choose flat-rate billing, you can set a maximum length of the chat, so the people you talk to can get an idea how long the chat could last. You can also set up extended chat as an option in your widget or profile settings. This way, when a chat session gets close to the maximum time, our system will automatically ask your customer if they want to continue chatting. The billing will begin again if they agree. We recommend you use this option, as it’s a great way to boost your earnings!

You can choose how you’d like to get paid by Direct Deposit (US Banks only), PayPal, or Payoneer. Go to payout method to setup your preferred way of receiving your earnings.

You will earn 60-80% of the revenue generated by your account on Premium.Chat. We simply charge between 20% and 40% of the Chat Buyer fees that we bill customers on your behalf. The exact percentage will depend on the value of your monthly earnings from paid chat services. Unlike other services Premium.Chat does not charge a setup fee, or monthly fee.

Ultimately, the more you earn, the lower the percentage you’ll pay. Our approach to fees means you can try our world-class system and enjoy all the benefits risk free, because we’ll only start charging you once you’re successfully earning money.
 

Net Chat Fees Payout Scale
 

$1 to $19,999 per month (60%)
 

$20,000 to $34,999 per month (65%)
 

$35,000 - $49,999 per month (70%)
 

$50,000 - $74,999 (75%)
 

$75,000+ Per month (80%)

Full details are included in our Terms and Conditions: section 7. Chat Fees and Payout Scale

Payouts are sent on the 10th of the month.
 

The Payout Cycle runs from the 1st of the month until the last day of the month.  Your Payout Summary will show "In progress" during this time.

You will receive payment for your Chat Buyer fees earned the previous month on the 10th of each month, with payouts being completed by 5PM Eastern Standard Time. There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 5PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".

For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.

A "Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.
 

Minimum payouts are:

US Bank Account: $10.00 or greater

PayPal: $20.00 or greater

Payoneer: $50.00 or greater

If you are located in the United States and earn more than $600 in a tax year, we will send you a 1099 form at tax time. If you are located outside the US, we don't report your taxes.

The balance shown on the top navigation bar in your seller account is for your current month earnings. If you don't see the balance anymore its is most likely a new month, and there is no revenue for the new month yet.  You will be able to see it on the Monthly Summary Report for the previous month.

As soon as your customer clicks on your Premium.Chat profile or widget, they’ll be prompted to create an account. This process is very easy, and we’ll save their credit/debit card details so they can start future chats with you even faster.
 

Once they click ‘Begin Chat’, "Let's Talk Now" or "Start Video Chat" we’ll send you an SMS, WhatsApp, Web notification or Email notification with a special link to premium.chat with the chat request so you can connect similar to this one:

Just click the link, and you’ll see a pop-up notification showing the topic and price of the chat, and the name of the person's username requesting it. You’re completely free to accept or reject any chat request. You can accept chat requests from any mobile device or computer.

All chats take place securely on the premium.chat website so none of your private information is given out. 

Your customer will be charged a per-minute or flat-rate fee, depending on how you’ve set your prices. You’ll both see a timer showing how long the chat session has lasted. We never give out your phone number or contact details, so customers will never contact you directly on your phone.

Yes, and yes! You can turn your availability on and off manually or create an automated schedule. By creating a schedule, our system will automatically set your availability to online or offline at the times you’ve chosen for each day of the week. You can change your schedule anytime or log in to adjust availability with just a few clicks. Learn more about the different statuses such as Available, Online, Offline, and Busy.
 

You have 5 minutes to respond to each chat request. If you’re a little late responding, you can send a missed chat request back to your customer automatically, to let them know you’re now available.

The Premium.chat platform offers various statuses for sellers to help manage their availability and to ensure a seamless experience for both sellers and users. Instructions on how to manage your availability can be found here. These statuses are:
 

1. Available: This status indicates that you are currently available to take chat requests. You can set this status in your availability settings, allowing users to know when they can reach out to you for a chat.
    

2. Online: The Online status means that you have been active on the platform within the last 20 minutes. This status is automatically adjusted for you and helps your profile appear more prominently by flashing to users who see it. It's important to stay active and log in regularly to increase your chances of getting more chats and improving your visibility.
    

3. Busy: The Busy status is displayed when you are currently engaged in a chat with another user. This lets other users know that you are not available for new chat requests at that moment.
    

4. Offline: The Offline status means that you are unavailable to take chat requests. You can switch to this status manually if you need a break or have other commitments.

Additionally, you can set a custom schedule on the Premium.chat platform. This feature allows you to automatically switch your status from Available to Offline, or vice versa, according to your preferred working hours. This ensures that you are available to users when it's most convenient for you while also making it easy to manage your availability on the platform.

Firefox (Desktop & Mobile):

When prompted by the Premium.Chat website, a notification will appear in the address bar with a camera and/or microphone icon.

• Click on the icon, and select "Allow" from the drop-down menu to enable audio and video.
• Refresh the page if necessary to apply the changes.
  
  

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Chrome (Desktop):

When prompted by the Premium.Chat website, a notification will appear in the address bar with a camera and/or microphone icon.
 

• Click on the icon, and select "Always allow [website] to access your camera and microphone" from the drop-down menu.
• Click "Done" and refresh the page if necessary to apply the changes.

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Chrome (Mobile):

When prompted by the Premium.Chat website, a pop-up will appear requesting access to your camera and/or microphone.
 

• Tap on "Allow" to enable audio and video.
• Refresh the page if necessary to apply the changes.

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Safari (Desktop):

When prompted by the Premium.Chat website, a notification will appear near the top-right corner with a camera and/or microphone icon.
 

• Click on the icon and select "Allow" from the drop-down menu to enable audio and video.
• Refresh the page if necessary to apply the changes.

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Safari (Mobile - iOS):
 

• Open the Settings app on your iOS device.
• Scroll down and tap on "Safari."
• Under "Settings for Websites," tap on "Camera" and "Microphone" separately and choose "Allow" for the desired website (premium.chat)
• Open Safari and visit the website that requires audio and video permissions. The settings should now be applied.
  
  
  

1. Sign in to your Premium.chat seller account.
2. Navigate to the “Contacts” section in your account dashboard.
3. Locate the contact for whom you’d like to save a note. You can search for the username or other identifying information.
4. In the contact’s profile, you will find a notepand icon. Here, you can add or edit any notes you’d like to save about this person. These notes will only be visible to you and will not be shared with the contact or any other users.
5. Type your note into the provided text box. Be sure to include any specific details or information you’d like to remember about the contact for future interactions.
6. Click the “Save” button to save your note. You can update or delete the note at any time by returning to the contact’s profile and editing the notes section.

These notes can be added during an active chat or after the chat has ended. This feature allows you to keep track of important details about your contacts, making it easier to provide personalized and efficient service in future interactions. You will be able to easily access all notes during your live chat which you had entered, or updated previously from the drop down option within the chat.

As a seller on Premium.chat, you can engage with customers, fans, or followers by having them follow you or initiate a chat request. To boost your visibility, we advise actively promoting your presence on the platform and frequently logging in. Make a point to share your Premium.chat profile across all your social media channels, ensuring your link is always accessible. Inform your audience that they should reach out to you via your Premium.chat account for live conversations.
 

When someone follows you, you can spark their interest by sending a direct message from the "Contacts" page on your Premium.chat account. We'll notify you every time you gain a new follower, who will subsequently receive a notification from you, allowing them to request a chat. For more tips on promoting yourself, check out these suggestions.

As a seller on the Premium.chat platform, you can message your contacts (followers) by following these steps:
 

1. Log in to your Premium.chat account.
2. Navigate to the “Contacts” page in your account.
3. Scroll through your contacts list and find the person you want to message.
4. Click on the blue message icon next to their name.
5. Compose your message and hit send.

By engaging with your contacts through messaging, you can build stronger relationships and encourage more chat interactions. Keep in mind that your contacts will receive email notifications and site notifications when you send them a message, ensuring they are aware of your communication.

Yes, verification is OPTIONAL and NOT required to receive payment on the platform.

By simply providing two photos - one of your valid ID and another selfie of you holding the ID you can get verified with a blue checkbox on Premium.Chat.



Being verified has several benefits. Verification is not mandatory to use Premium.Chat, but it can help in building credibility among users and you can enhance the trustworthiness of your profile. We don't charge a fee to be verified. We typically review accounts for verification in 48 hours or less. Please note that anyone submitting false ID or not following the instructions on the verification form will be barred from becoming verified or may have their account terminated without notice. If we require additional information we will contact you in most cases.

To be eligible for verification, you must be 18 years or older. Rest assured that your identity will never be disclosed if you maintain a general, non-identifiable public profile on the site. Premium.Chat takes privacy very seriously, and any information you provide during the verification process will be 100% secure and never shared with the public. You can get verified by clicking on the "Get Verified" tab in your seller account at anytime.
 

 To update your phone number, follow these steps:

1. Sign in to your account using your email and password, or use a social login if you have connected your social account. If you have forgotten your password, you can click on “Forgot password” or “Quick login”. For more help, visit this link.

2. Once logged in, navigate to the “Settings” section.

3. Click on the “Private info” tab.

4. Locate the phone number box, select your country code, and enter your new phone number.

5. Choose your preferred notification method: SMS or WhatsApp, if available.

Please note that your phone number will only be used by the platform to send you a text message when you have a chat request and will not be shared with anyone. We take your privacy very seriously.

If you are unable to sign in to your Premium.Chat account, there are several options you can try to gain access:
 

1. Forgot password feature: If you have forgotten your password, you can use the "Forgot Password" feature. Simply enter the email associated with your premium.chat account and the system will send you an email with a code. Enter this code and follow the steps to update your password. Then log in again with your new password.
   
   
    

2. Quick login link: You can also use the quick login link, which is available along with the "Forgot Password" link. This will allow you to log in with just one click, without having to enter your email or password.
    

3. Social login: If you have set up a social login (Twitter, Facebook, Google, or Instagram) previously in your Premium.Chat settings, you can use this to log in to your account. Simply click the social login button and follow the prompts to log in.
   
   
    

4. SMS or WhatsApp Phone Login: If you have provided your phone number, you can log in to your account using SMS or WhatsApp. Click on the Phone tab. This will allow you to log in without having to enter your email or password.
   
   

Once you have logged in, you can update your password for your email login in your private settings. This will ensure that you have a secure password for future logins. If you continue to have difficulty logging in, please reach out to the premium.chat support team for further assistance.

For sellers: go to bottom of Public Profile page and click on "Delete account" link below the save button.

For buyers:  go to bottom of Account info page and click on "Delete account" link below the save button.

To be successful on Premium.chat you should build up your following on social media, so that you can promote your Premium.Chat profile link to your followers. Its important to keep it on your profile all the time. We don't recommend removing it. Having an expertise to focus on will give people more reasons to pay to chat with you. Additionally, if you can you should build a website focusing on what you offer is also very helpful. We recommend using a platform like Wordpress, or Wix to build a basic site, and add to it regularly. It will be a great way to increase your revenue with Premium.Chat

We’ve published 3 great guides on our blog to help you build your success:

Being Successful on Premium.Chat

Promote Like a Pro: Tips and Techniques

Important tips on How to Set Yourself Up for Success with Premium.chat

Always try to make it as easy as possible for people to discover and access your services. We recommend promoting your paid chat services on your website or social media accounts. (Or, better yet, both!)

For social media: You can create a profile right here on Premium.Chat and include a link on your Instagram, Twitter, Facebook, YouTube, TikTok, and other social media accounts.

For websites: We provide HTML code so you can place a chat widget on your website just by copying and pasting. It’s super simple and no coding or tech expertise is needed.

Yes – we have a unique and generous two-tier referral program. When you sign up as a seller on our platform, you’ll have access to invite links and banners that you can use to promote Premium.Chat to others. We also have a great tracking system that tells you how much money you’re making from referrals in real time. Read more about it here.

Before reaching out, we encourage you to thoroughly review the FAQ section on our website, as it addresses 99% of all common questions and concerns. Our comprehensive FAQ provides detailed information and guidance for various aspects of the Premium.chat platform, including account setup, features, troubleshooting, and more.

However, if you’re unable to find an answer to your specific question in the FAQ, we’re here to help! Please use our convenient contact form to get in touch with our dedicated support team. They’ll be more than happy to assist you with any inquiries or issues you may have. Remember, we’re always just a click away, and we’re committed to providing the best possible experience for our valued users.