Frequenty Asked Questions

What is Premium.Chat?
Premium.Chat is an innovative billing service for chat that will helps you create an ongoing, and profitable revenue stream by giving you the ability to charge your clients, followers, and fans on a pay per minute, or flat rate basis. To learn more about How Premium.Chat works watch the informative video on our homepage.

Who can offer Premium Chat, and Why Should I offer it?
Premium.Chat is available to any individual, or company in the U.S., Canada, or the United Kingdom that wants to offer paid live chat services for a fee. People are beginning to discover the many advantages that charging for chat offers. Premium Chat is becoming a powerful new revenue stream to add to websites, and social media as it offers a better way for you to communicate in real-time, in a much more personal way, with people who are willing to pay. With our platform you will be building additional loyalty, while making more money at the same time! By offering Premium Chat you will turn people who are browsing, into paying customers who value what you offer! You'll spend less time tending to people who may waste your time, and more time with serious people who are paying.

What types of Premium Chat services can I charge for?
Premium.Chat is completely flexible. We've built it to suite many niches, industries, and markets and we continue to fine tune it everyday. You can choose to chat on a variety of topics with different pricing based on your interests, expertise, or needs of your customers, fans or followers. This is completely customizable by you.

Here is a comprehensive list of services, and industries that are suitable for Premium Chat. If you're expertise, or industry is not on the list don't worry. Anyone can use Premium.Chat, we've designed it to appeal to a wide range of people.

Financial Advisors
Life Coaches
Mental Health Practitioners
Psychic and Tarot Readers
Technical Support Specialists

Do I need to download special software, or an app?
No, Premium.Chat was designed to work on every device to make it simple for all to use. We provide an easy to use platform that works well on any mobile phone, tablet, or computer, without the need to download or install an app. No live video stream is required (since our live chat service is text based), all you need is a mobile phone number, and a web browser so you can accept paid chat requests, and begin earning money for chat when you want, and with who you want.

How is the billing for chat handled?
We handle all the credit and debit card billing for Visa, Mastercard, Amex, and Discover so the payment process is simple between you, and your customers. No approval process is needed to accept credit or debit cards.  You can concentrate on providing great value to the people you chat with, while we do what we do best, Pay Per Minute billing for Chat. We've invented a system that's easy for you, and your customers to use, and that is designed for repeat use. This maximizes your revenue, and reduces wasted time. It also helps you build a loyal customer base who wants to keep using the Premium Chat service.

Can I set my own price for my Premium Chat?
Yes, we've made the platform very flexible so you can choose the price that best fits what you'd like to charge. You can either set your chat to bill your customers on a per minute basis, or a flat rate basis. If you select per minute your customers
will only be charged for the amount of time that is used. You can set the per minute rate from $.50 per minute to up to $5.99 per minute. If you choose flat rate billing, it can be up to $50.00 You will also set a maximum length of the chat so the people you are chatting with can get an idea of how long the chat may last. You can select extended chat in your widget settings as an option. When the chat reaches close to the max time, our system will automatically ask your customers if they would like to continue chatting, and the billing will begin again if they agree to continue.  This is a great way to maximize your revenue. If you are looking to charge a different amount then our standard billing rates, please contact us.

How do I set my availability?
You have complete control to turn your availability on, or off, or even follow a preset schedule. By preseting your schedule the system automatically sets your availability to online or offline based on your hours for each day of the week. You can change your schedule, or login to adjust availability with a few clicks of your mouse.

What happens if I miss a Premium chat request?
Don't worry, we've built a ton of bells and whistles into the service that you will always benefit from. You have 5 minutes to respond to a chat request. All chat requests are sent to your cell phone number via text message, and email. If you should miss a chat request you can send a chat request back to your customer automatically when you're ready to chat letting them know you are now available! Now that's innovation!

Does Premium Chat safeguard my account details?
Your personal details, including phone number are kept 100% secure and confidential and never given out to the people you chat with.  Furthermore, we take security very seriously, all accounts are protected by two factor authentication so you'll never have to remember passwords, and only you will be able to login with your authentication code which is sent to your cell phone number.

What is the cost of setting up a Premium.Chat account?
It's free! There is NO setup cost, or monthly fees associated with your Premium.Chat account. You're getting access to our world-class system designed to maximize your revenue, which we continue to invest in, and innovate with. For access to our Premium.Chat billing platform technology, we charge a percentage of the Chat Buyer fees that you charge from 20%-40%, depending on the amount of revenue that is generated each month by your premium chat service. See our Terms and Conditions for more details.

How do I get paid?
You can choose how you’d like to get paid: by direct deposit, or PayPal. You are paid on the 10th of the month for your previous months Chat Buyer fees earned. For example, all Premium Chat requests you complete from June 1st to June 30th is paid on July 10th.

How can I promote Premium.Chat?
It’s easy - we provide html code for your Chat widgets so you can  place on your website by simply copying and pasting. No coding or tech expertise is needed. You can also promote your Premium.Chat profile link on your social media accounts such as Instagram, Facebook, Twitter, and Youtube. Here is a great example of what a Premium.Chat profile link looks like from one of our active clients: https://Premium.Chat/breakupboost. We recommend placing your widget code, and Premium.Chat profile link on as many of your social media accounts as possible, so that people can easily find your premium chat offering to pay, and connect with you by chat.

Who owns, and operates Premium.Chat, and why should I trust you?
The founding team of Premium.Chat are veterans in the Pay Per Call industry since 1997, with a reputation for honesty, and integrity has been serving individuals, small and medium sized businesses and fortune 500 companies for many years. Not only are we innovative developers, thinkers, and marketers but we are absolutely tuned in at all times to give you the best customer service experience. Your relationship means alot to us. We take a proactive, and long term approach to everything we do which gets passed on to you. Our guage of success is you being completely satisfied. We believe the perfect solution is one which is a win, win for all parties involved.

How quickly can I get started with a Premium.Chat new account?
You can start offering Premium Chat immediately. It only takes a few minutes to get your account started. Creating your chat widget, and profile is simple. Just sign up for our free service and create your account. If you need assistance, simply contact us. We’re here to make everything easy.

Other questions?
We’re Here to Help! Send an email to: or fill out our contact form to get it touch.