Frequently Asked Questions

As soon as your customer clicks on your Premium.Chat profile or widget, they’ll be prompted to create an account. This process is very easy, and we’ll save their credit/debit card details so they can start future chats with you even faster.
 

Once they click ‘Begin Chat’, "Let's Talk Now" or "Start Video Chat" we’ll send you an SMS, WhatsApp, Web notification or Email notification with a special link to premium.chat with the chat request so you can connect similar to this one:

Just click the link, and you’ll see a pop-up notification showing the topic and price of the chat, and the name of the person's username requesting it. You’re completely free to accept or reject any chat request. You can accept chat requests from any mobile device or computer.

All chats take place securely on the premium.chat website so none of your private information is given out. 

Your customer will be charged a per-minute or flat-rate fee, depending on how you’ve set your prices. You’ll both see a timer showing how long the chat session has lasted. We never give out your phone number or contact details, so customers will never contact you directly on your phone.

Premium.Chat provides various notification methods to make sure you're always connected with your audience. These can be personalized to your needs in the Settings > Notifications section of your account:
 

1. Mobile Notifications:

You'll receive a notification on your mobile device, either via SMS or WhatsApp, whenever a Premium.Chat request is made. Clicking on the notification link will guide you to the Premium.Chat website, where you can view chat details such as topic, price, and the requesting user.

Options:
SMS: An immediate alert through text message. Please note that SMS notifications aren't available in all countries.

WhatsApp: Used as a replacement in countries where SMS isn't accessible, ensuring you're always notified.
Requirement: You must select at least one method (either SMS or WhatsApp) for mobile notifications. To download Whatsapp on your device click here.

2. Email Notifications:

Emails serve as a backup notification method. They're typically slower than mobile alerts. If you do overlook a mobile notification, the email provides a link to the chat request, allowing you to inform the user of your availability.

3. Web Notifications:

Upon receiving a request while logged into your Premium.Chat account, a popup, accompanied by your chosen ringtone audio, will detail the incoming chat.

Optimization Tip: Stay logged into Premium.Chat and set your speaker volume high to ensure immediate alerts, helping you promptly connect with users.

The efficiency of your responses, influenced by how you set up and manage your notifications, directly impacts metrics like Top Answer Rate and Top Response Speed. These metrics play a crucial role in determining your appeal and reliability to users. To understand more about these metrics and how to optimize them, please refer to the relevant section in the FAQ.

Seller Tip: It's essential to frequently review and adjust your notification settings to match your preferred communication method. An optimal setup ensures timely responses, enhancing your connection with users

If you’re expecting an email from Premium.chat but haven’t seen it in your inbox, it’s possible that the email was mistakenly sent to your spam or junk folder. Email filters sometimes incorrectly flag emails from new or unrecognized senders. To make sure you receive important notifications from Premium.chat, here’s how you can check your spam folder and whitelist the Premium.chat email address in Gmail:

    1.    Check Your Spam Folder:

    •    Log in to your Gmail account.
    •    Click on “More” in the left sidebar to expand your options.
    •    Select the “Spam” folder.
    •    Search for emails from Premium.chat, specifically from [email protected]. If you find any, open them and click “Report not spam” to move them back to your inbox.

2.    Whitelisting in Gmail:

    •    Open your Gmail settings by clicking the gear icon in the upper-right corner, then select “See all settings.”
    •    Head to the “Filters and Blocked Addresses” tab.
    •    Click on “Create a new filter.”
    •    In the “From” field, type in “[email protected]” to specify the Premium.chat email address.
    •    Click “Create filter.”
    •    In the next step, tick the box next to “Never send it to Spam.”
    •    Finally, click on “Create filter” to save your settings.

By completing these steps, you’ll ensure that emails from [email protected] are no longer sent to your spam folder, allowing you to receive all important notifications from Premium.chat directly in your inbox. If you continue to experience issues, it might be helpful to contact Premium.chat’s customer support for further assistance.