Frequently Asked Questions


How will I get paid?

You can choose how you’d like to get paid by Direct Deposit (US Banks only), PayPal, or Payoneer. Go to payout method to setup your preferred way of receiving your earnings.

How much will I get paid?

You will earn 60-80% of the revenue generated by your account on Premium.Chat. We simply charge between 20% and 40% of the Chat Buyer fees that we bill customers on your behalf. The exact percentage will depend on the value of your monthly earnings from paid chat services. Unlike other services Premium.Chat does not charge a setup fee, or monthly fee.

Ultimately, the more you earn, the lower the percentage you’ll pay. Our approach to fees means you can try our world-class system and enjoy all the benefits risk free, because we’ll only start charging you once you’re successfully earning money.

Net Chat Fees Payout Scale

$1 to $19,999 per month (60%)

$20,000 to $34,999 per month (65%)

$35,000 - $49,999 per month (70%)

$50,000 - $74,999 (75%)

$75,000+ Per month (80%)

Full details are included in our Terms and Conditions: section 7. Chat Fees and Payout Scale

When will I get paid?

Payouts are sent on the 10th of the month for the prior month sales. The Payout Cycle runs from the 1st of the month until the last day of the month. 

Your Payout Summary will show "In progress" during the current month. Upon the 1st of the month your payout status will switch to "Pending" which means you will receive a payout for that pay period.

For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.

You will receive payment for your Chat Buyer fees earned the previous month on the 10th of each month, with payouts being completed by 7PM Eastern Standard Time. There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 7PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".


Payout Status Definitions

A "Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.


A "In Progess" status indicates that the current month is still in process. Once the month ends, the status will change to "Pending" and your payout will occur on the 10th of the new month.

A "Paid" status indicates that Premium.Chat has issued a payout to your payout method of choice. Allow 1-3 business days to receive the funds. In some cases it could take longer depending on the payout method you are using.

All payouts are subject to minimum payout amount. See minimum payouts.

Payout time:
Please keep in mind when paid via direct deposit through your bank, it takes 1-3 business days from when we send the payout for you to have it in your bank account. Payouts initiated by us on weekends will be sent on the next business day.

What are the minimum payout amounts?

Minimum payouts are:

US Bank Account: $10.00 or greater

PayPal: $10.00 or greater

Payoneer: $50.00 or greater


If your payout doesn't reach these thresholds, the funds will be retained until the minimum is met. Once achieved, the accumulated amount will be released during the next scheduled payout period.

How are taxes handled?

If you are located in the United States and earn more than $600 in a tax year, we will send you a 1099 form at tax time. If you are located outside the US, we don't report your taxes.

Where did the balance at the top right corner of my seller account go?

The balance shown on the top navigation bar in your seller account is for your current month earnings. If you don't see the balance anymore its is most likely a new month, and there is no revenue for the new month yet.  You will be able to see it on the Monthly Summary Report for the previous month.

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