Frequently Asked Questions

You can choose how you’d like to get paid by Direct Deposit (US Banks only), PayPal, or Payoneer. Go to payout method to setup your preferred way of receiving your earnings.

You will earn 60-80% of the revenue generated by your account on Premium.Chat. We simply charge between 20% and 40% of the Chat Buyer fees that we bill customers on your behalf. The exact percentage will depend on the value of your monthly earnings from paid chat services. Unlike other services Premium.Chat does not charge a setup fee, or monthly fee.

Ultimately, the more you earn, the lower the percentage you’ll pay. Our approach to fees means you can try our world-class system and enjoy all the benefits risk free, because we’ll only start charging you once you’re successfully earning money.
 

Net Chat Fees Payout Scale
 

$1 to $19,999 per month (60%)
 

$20,000 to $34,999 per month (65%)
 

$35,000 - $49,999 per month (70%)
 

$50,000 - $74,999 (75%)
 

$75,000+ Per month (80%)

Full details are included in our Terms and Conditions: section 7. Chat Fees and Payout Scale

Payouts are sent on the 10th of the month.
 

The Payout Cycle runs from the 1st of the month until the last day of the month.  Your Payout Summary will show "In progress" during this time.

You will receive payment for your Chat Buyer fees earned the previous month on the 10th of each month, with payouts being completed by 5PM Eastern Standard Time. There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 5PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".

For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.

A "Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.
 

Minimum payouts are:

US Bank Account: $10.00 or greater

PayPal: $20.00 or greater

Payoneer: $50.00 or greater

If you are located in the United States and earn more than $600 in a tax year, we will send you a 1099 form at tax time. If you are located outside the US, we don't report your taxes.

The balance shown on the top navigation bar in your seller account is for your current month earnings. If you don't see the balance anymore its is most likely a new month, and there is no revenue for the new month yet.  You will be able to see it on the Monthly Summary Report for the previous month.