Frequently Asked Questions

Payouts are processed automatically on the 10th of the month (Based on US Eastern Standard Time) for the prior month sales.  There is nothing you need to do except set your payout method and be sure its accurate. If you are in another time-zone you may be hours ahead of us.

Timing of payouts

We process payments for your Chat Buyer fees earned the previous month on the 10th of each month, with payout processing being completed by 7PM Eastern Standard Time.

There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 7PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".
 

The Payout Cycle runs from the 1st of the month until the last day of the month. 

For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.

Upon the 1st of the month your payout status will switch to "Pending" which means you will receive a payout for that pay period if it qualified for the minimum payout (see below) and as long as you have a valid payout method in place.
 

Payout Status Definitions

"Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.

"Paid" status indicates that Premium.Chat has issued a payout to your payout method of choice. Allow 1-3 business days to receive the funds. In some cases it could take longer depending on the payout method you are using.
 

"Hold" status indicates that the payment will be carried over to the next pay period.

All payouts are subject to minimum payout amount. See minimum payouts.

Processing Time:
Please keep in mind when we issue payments via direct deposit through your bank, it takes 1-3 business days from when we send the payout for you to have it in your bank account. Payouts initiated by us on weekends will be sent on the next business day. If your payout date is Friday, it will take the next business day to receive. Payoneer payouts can take up to 5 business days.