Frequently Asked Questions


When will I get paid?

Payouts are sent on the 10th of the month for the prior month sales. The Payout Cycle runs from the 1st of the month until the last day of the month. 

Your Payout Summary will show "In progress" during the current month. Upon the 1st of the month your payout status will switch to "Pending" which means you will receive a payout for that pay period.

For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.

You will receive payment for your Chat Buyer fees earned the previous month on the 10th of each month, with payouts being completed by 7PM Eastern Standard Time. There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 7PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".


Payout Status Definitions

A "Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.


A "In Progess" status indicates that the current month is still in process. Once the month ends, the status will change to "Pending" and your payout will occur on the 10th of the new month.

A "Paid" status indicates that Premium.Chat has issued a payout to your payout method of choice. Allow 1-3 business days to receive the funds. In some cases it could take longer depending on the payout method you are using.

All payouts are subject to minimum payout amount. See minimum payouts.

Payout time:
Please keep in mind when paid via direct deposit through your bank, it takes 1-3 business days from when we send the payout for you to have it in your bank account. Payouts initiated by us on weekends will be sent on the next business day.

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