Payouts are sent on the 10th of the month.
The Payout Cycle runs from the 1st of the month until the last day of the month. Your Payout Summary will show "In progress" during this time.
You will receive payment for your Chat Buyer fees earned the previous month on the 10th of each month, with payouts being completed by 5PM Eastern Standard Time. There is NO need to contact us the day of payouts unless you did not receive a payout and it's past 5PM Eastern Standard Time. Our payouts will often take the full day since we have many sellers to pay. So if you are in the "Pending" status and you haven't been paid yet it means we are still working on payouts, and you are most likely in a different time zone. You will receive an email once payment has been made, and the status will be changed to "Paid".
For example, all Premium.Chat requests you completed or referred revenue generated from June 1st to June 30th will be paid on July 10th. If the 10th of the month is on a weekend, payout is issued the next business day.
A "Pending" status indicates you are set to receive a payout during the current month. In order to receive a payout on the 10th you must have had complete chat request during the previous month. You must meet the minimums below, otherwise your Payout Status will be marked as "Hold" until the minimum payout is exceeded during the upcoming month/months it will then be set for payout.
Minimum payouts are:
US Bank Account: $10.00 or greater
PayPal: $20.00 or greater
Payoneer: $50.00 or greater