Frequently Asked Questions

"Sync with master" is a feature in Premium.Chat that automatically updates the availability schedules of both sub-accounts and profile accounts to match the master account's settings. This functionality ensures consistency and cohesion across all associated accounts, eliminating the need for manual adjustments of each account's availability. It is particularly useful for organizations or individuals managing multiple accounts, as it ensures that all linked accounts are accessible for chats according to the unified schedule set by the master account, thereby streamlining scheduling and avoiding potential conflicts or confusion among clients.

"Sync by Phone" is a feature that aligns the availability settings across multiple sub-accounts or profile accounts based on the phone number assigned to them. When this feature is enabled, if multiple accounts are linked to the same phone number, their availability for chats will be treated as unified. This means that if one account is marked as available or busy, the other accounts with the same phone number will automatically mirror this status. This synchronization is particularly useful for individuals or organizations managing several accounts, ensuring that availability is consistent across all accounts linked to a single phone number, thereby streamlining chat management and enhancing the responsiveness to chat requests.

Enabling "Simultaneous chats" allows subaccounts or profiles to receive chat requests even while the master account is engaged in a chat session. Conversely, if this feature is disabled, the subaccount will appear as busy and won't receive new chat requests until the master account is free.

The "Simultaneous chats" feature in Premium.Chat is designed to enhance flexibility and efficiency in handling chat requests. When enabled, it allows multiple conversations to happen at the same time across different subaccounts, regardless of whether the master account is currently active in a chat. This is particularly beneficial in busy environments where timely responses are crucial, as it prevents bottlenecks and ensures that client queries are addressed without unnecessary delays. On the other hand, disabling this feature might be useful in scenarios where focused, uninterrupted attention on one chat at a time is preferred or when the nature of the discussions requires exclusivity.