Frequently Asked Questions

Enabling "Simultaneous chats" allows subaccounts or profiles to receive chat requests even while the master account is engaged in a chat session. Conversely, if this feature is disabled, the subaccount will appear as busy and won't receive new chat requests until the master account is free.

The "Simultaneous chats" feature in Premium.Chat is designed to enhance flexibility and efficiency in handling chat requests. When enabled, it allows multiple conversations to happen at the same time across different subaccounts, regardless of whether the master account is currently active in a chat. This is particularly beneficial in busy environments where timely responses are crucial, as it prevents bottlenecks and ensures that client queries are addressed without unnecessary delays. On the other hand, disabling this feature might be useful in scenarios where focused, uninterrupted attention on one chat at a time is preferred or when the nature of the discussions requires exclusivity.