Frequently Asked Questions


How is the billing for chat handled?

We handle all the credit and debit card billing for Visa, Mastercard, Amex, and Discover. No approval process is needed to accept credit or debit cards. The result is a no-hassle payment process between you and your customers. You will be able to set your currency of choice on your widget (USD, EUR, JPY, GBP, AUD, CAD, INR). We've invented a system that's easy for everyone involved and designed to encourage repeat use. This maximizes your earnings and reduces wasted time. It also helps you build a loyal customer base who’ll want to keep using your paid chat services again and again. Now you can concentrate on providing great value to the people you chat with, while we take care of the billing and techy bits!

How much does it cost to set up and use Premium.Chat?

Setting up your account is absolutely FREE – with no upfront costs or monthly fees.

Instead, we simply charge between 20% and 40% of the Chat Buyer fees that you bill customers on your behalf. The exact percentage will depend on the value of your monthly earnings from paid chat services. Full details are included in our Terms and Conditions: section 7. Chat Fees and Payout Scale. Ultimately, the more you earn, the lower the percentage you’ll pay. Our approach to fees means you can try our world-class system and enjoy all the benefits risk free, because we’ll only start charging you once you’re successfully earning money.

Can I set my own prices for chat?

Yes, you’re free to set your own prices. Our pricing table shows the minimum and maximum fees you can charge for each type of chat. If you want to charge a different amount to our standard billing rates, please contact us and tell us more about your business and why you would like to charge more. You can set different prices for text chat, voice chat, and video chat, or for different chat topics. You can also choose to bill your customers on a per-minute or flat-rate basis: If you select per-minute billing, your customers will only be charged for the actual time used on the call. If you choose flat-rate billing, you can set a maximum length of the chat, so the people you talk to can get an idea how long the chat could last. You can also set up extended chat as an option in your widget or profile settings. This way, when a chat session gets close to the maximum time, our system will automatically ask your customer if they want to continue chatting. The billing will begin again if they agree. We recommend you use this option, as it’s a great way to boost your earnings!

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