Frequently Asked Questions

A Master Account on Premium.chat is an advanced account option tailored for users seeking expansive management features. This account type is ideal for those who need to manage multiple Sub-accounts or add various profiles under one umbrella. To upgrade to a Master Account, users must reach out to us through the "Get in Touch" option on our website. In your communication, please explain the reasons for needing a Master Account, including any specific ideas or plans you have for utilizing it. This process ensures that we can tailor the Master Account to best fit your unique requirements, helping you optimize your management and operational efficiency on the platform. See our new release.

A Sub-account on Premium.chat functions as a secondary, but distinct, entity linked to your Master Account. It's ideal for managing various profiles or services under one main account. These Sub-accounts are hidden from buyers and are fully controlled via the Master Account, offering a seamless way to handle multiple profiles or services under a single administrative umbrella.

To add and manage profiles for either a Sub-account or Master Account on Premium.chat, follow these instructions:

• Navigate to your settings page at Premium.chat Settings.
• To add a Sub-account, select the “Add Sub-account” feature at Add Sub-account. This enables the creation of a new account linked to your Master Account.
• For setting up individual profiles for your Master or Sub-account, use the “Add profiles” option in the settings, accessible at Add Profiles.
• You can manage these profiles yourself, or assign them to other individuals for greater flexibility. If you choose to delegate request handling to others, ensure that each individual has a unique mobile number different from yours. This is necessary for them to receive their own specific requests for the profiles they manage.
• This level of control allows you to manage multiple profiles as needed, tailoring your service offerings to meet diverse client needs effectively.

Understanding the distinction between a Sub-account and a Profile on Premium.Chat is key to effectively using the platform.

• Sub-account: A Sub-account functions as a secondary but autonomous account linked to your Master Account. It's designed for managing for seperating different aspects or services of your business within the Premium.Chat environment. Your master account will show up complerely independent from your sub-account. Each Sub-account can have unique settings and management controls, operating seperately while still being overseen by the Master Account holder. This structure is beneficial for segmenting various operational or service areas under one centralized account.

• Profile: A Profile, conversely, represents the individual service, expertise, or persona you offer on Premium.Chat. Profiles can be created under the Master Account or any Sub-account. As a Master Account holder, you have the flexibility to either personally manage these profiles or assign them to other individuals to handle incoming requests. This allows for diverse and specialized handling of client interactions. Additionally, you can set specific permissions for each Sub-account and the profiles under them, granting you comprehensive control over how each aspect of your service is managed and presented to clients.

In essence, Sub-accounts provide a way to organize and segregate different service lines or business components under one main account, while Profiles are the individual faces of these services, offering direct interaction points for your clients on the platform.

• Master Account Example: Suppose you have a Master Account named @lifecoaching, established for your Life Coaching service. This Master Account serves a dual purpose: it not only helps you manage your life coaching business on the platform but also enables you to oversee any other profiles or Sub-accounts you create. It acts as a unified platform where you can view and manage all your services collectively.
   

• Profiles Under Master Account: Within your @lifecoaching Master Account, you can add individual Profiles such as @coachmike, @coachjennifer, and @coachkim. Each profile can be designed to represent a different coach in your team, highlighting their unique coaching methods and expertise. You have the choice to either manage these profiles yourself or assign them to the coaches for direct interaction with clients.
   

• Sub-account for a Different Service: If you wish to expand your offerings, for instance, by starting a virtual assistance service, you can add a Sub-account called @yourvirtualfriend under your Master Account. This Sub-account functions independently but remains under the overarching management of your Master Account.
   

• Profiles Under Sub-account: You can also add individual Profiles under the @yourvirtualfriend Sub-account. These profiles can be specialized to represent different facets or personnel of your virtual assistance service, each tailored to specific client requirements or services.
   

This example illustrates the flexibility and comprehensive management capabilities of Premium.Chat's Master Account structure, allowing for diverse service offerings while maintaining centralized control and oversight for streamlined business management.

For profiles added to your Master Account on Premium.Chat, the payment responsibility lies with you, the Master Account holder. Premium.Chat will pay out the net profits earned by these profiles directly to your Master Account based on the standard payout rates. However, it is your responsibility to distribute these earnings to the individuals managing each profile. Essentially, while Premium.Chat consolidates payments to the Master Account, you must handle the payment distribution to those who manage the individual profiles under your account. This system ensures that you have complete control over the financial aspects of your Sub-accounts and associated profiles.