Frequently Asked Questions


Do I need a webcam?

No. You’ll need a webcam to offer video chat, but our flexible chat options mean you can offer text chat or voice chat if you’re more comfortable with that.

Can I offer more than one chat topic?

Of course! You’re free to offer paid chat services covering a range of topics. You can even set different pricing for each topic based on your level of expertise, or the needs of your customers, fans, or followers. With Premium.Chat, you have complete control.

Do I need to download any special software, or an app?

No, you don’t need to download or install anything, and neither do your paid chat customers. Premium.Chat is an online solution that you can access using the web browser on any internet-connected mobile phone, tablet, or computer.

Do you have an app?

Not yet, but we are working on an app. We are currently developing powerful Premium.Chat apps for both iOS and Android. Use of the app will be optional. If you prefer, you and your customers can access Premium.Chat using the web browser on any internet-connected mobile phone, tablet, or computer.

Can I set up multiple profiles for myself, or other people who work with/for me?

Yes, our Master Account option covers that too! First, set up your Premium.Chat account, then contact us and let us know what you are trying to do in order to request Master Account status. We’ll enable it for you at no extra cost on a case by case basis.

How quickly can I get started with a new Premium.Chat account?

You can start using Premium.Chat immediately. It only takes a few minutes to get your account set up and creating your chat widget and/or profile is simple. Just sign up for our free service and create your account. If you need assistance, simply contact us… We’re here to make everything easy!

Why do you need my phone number to sign up as a seller? requires your phone number when signing up as a seller for two important reasons:

1. Your phone number serves as a means to verify your account and helps in the timely notification of chat requests or important account-related updates.

2. To enhance the security and reliability of the platform.

Rest assured that your phone number will not be given out to anyone, as has a strict privacy policy in place. Phone numbers are used to notify you when you have a chat request in a timely manner. All chats occur on the Premium.Chat platform so your number is never shared with anyone. The platform is committed to protecting your personal information, and your phone number will only be used for internal purposes related to your account and chat services.

How do I activate my account?

First, create a widget or widget in your Dashboard. Once you’re done that, you have two options:

1. You can add your Premium.Chat profile link to your social media account/s:  Instagram, Twitter, Facebook, YouTube, TikTok, or Link in bio provider like Linktree, AllMyLinks, FlowPage, Beacons, OnlyFans, etc (by selecting the Website Activation method. The more places you add your profile, the more money you can earn!

2. You can copy and paste the widget HTML code to your website. Instructions to validate your account with a website can be found here.

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