Frequently Asked Questions

The Premium.chat platform offers various statuses for sellers to help manage their availability and to ensure a seamless experience for both sellers and users. Instructions on how to manage your availability can be found here. These statuses are:
 

1. Available: This status indicates that you are currently available to take chat requests. You can set this status in your availability settings, allowing users to know when they can reach out to you for a chat.
    

2. Online: The Online status means that you have been active on the platform within the last 20 minutes. This status is automatically adjusted for you and helps your profile appear more prominently by flashing to users who see it. It's important to stay active and log in regularly to increase your chances of getting more chats and improving your visibility.
    

3. Busy: The Busy status is displayed when you are currently engaged in a chat with another user. This lets other users know that you are not available for new chat requests at that moment.
    

4. Offline: The Offline status means that you are unavailable to take chat requests. You can switch to this status manually if you need a break or have other commitments.

Additionally, you can set a custom schedule on the Premium.chat platform. This feature allows you to automatically switch your status from Available to Offline, or vice versa, according to your preferred working hours. This ensures that you are available to users when it's most convenient for you while also making it easy to manage your availability on the platform.