Frequently Asked Questions
How to Operate
What are the definitions of the metrics used in Premium.Chat Seller Analytics?
In Premium.Chat Seller Analytics, various metrics are utilized to evaluate and enhance your performance. Below are the definitions of key metrics arranged in the requested order:
Metric Definition
| Requests | The total number of chat requests you have received. |
| Missed | The total number of chat requests that you did not answer. |
| Completed | The total number of chat requests that you have successfully completed. |
| Answer Rate | The percentage of received chat requests that you have successfully answered. |
| Average Chat Response | The average speed at which you respond to chat requests, indicating your responsiveness. |
| Average Chat Length | The average duration of your completed chats, which helps gauge the depth or efficiency of sessions. |
| Average Chat Amount | The average profit earned from each chat, providing insight into the value of each interaction. |
| Completion Rate | The percentage of received chat requests that you have successfully completed. |
| Profit | The total net sales earned after all fees have been deducted. |
These metrics provide a detailed view of your performance, helping you to optimize your interactions for improved profitability and customer satisfaction.
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