Frequently Asked Questions

Functionality of the Automatic Session Extension: Premium.Chat includes a valuable feature for seamless communication: the automatic session extension. This feature is activated by default within the advanced settings of your widget and extends sessions one minute before they reach the set maximum duration, ensuring that conversations can continue without interruption. This automation is designed to enhance the experience for both sellers and buyers by providing a smooth and uninterrupted dialogue.
 

Notification and Extension Details: Importantly, this feature also integrates a proactive notification system. One minute before the session reaches its maximum time limit, a warning is issued to the buyer. This notification informs them that the session will automatically extend, giving them a moment to prepare for the continuation or to decide to end the session if they choose. This advance warning supports transparency and allows buyers to manage their time effectively.
 

For sellers, this automatic extension means you can maintain a focused and productive conversation without worrying about manual time extensions. It simplifies session management and ensures that both you and your buyer can fully engage in the communication without sudden interruptions. This feature reflects Premium.Chat's commitment to providing a user-friendly platform that adapts to the needs of its users, facilitating effective and efficient interactions.