Frequently Asked Questions

To achieve maximum success, and earnings on the platform, we recommend implementing all of the following best practices below, and well as following steps to improve your Profile Grade located on the dashboard of your seller account.

Here is a good example of a profile that follows 1-4, click here.
 

1. Customize profile visuals:
    

   • Replace the default generic blank cover header image with an attractive and eye-catching cover image that aligns with your brand or personal style. You will lose out on opportunities to chat if you profile is generic, or incomplete.
   • Set background colors and border colors that complement your profile and create a visually appealing look.
      

2. Enhance widgets with multimedia:
    

   • For each widget, include multiple unique photos or a relevant video that directly relates to the sub-category it represents. We recommend using different photos and videos for each widget as your profile more appealing to buyers. Try not to repeat the same photos, and videos in every widget as buyers want to see as much variety as possible.
   • Select high-quality images or videos that capture attention and provide a clear representation of the topic or product being showcased.
   • Ensure that the multimedia content is engaging and visually appealing to entice potential buyers to click and initiate a chat.
      

3. Create diverse widgets with different sub-categories
    

   • Aim to create a minimum of 5-8 widgets per profile, each targeting different sub-categories within your niche. Ideally for Chat, Calls, and Video if you are able.
   • By offering a large variety of widgets, you can cater to a broader audience and increase the chances of attracting potential buyers interested in different topics or products.
   • Consider the specific needs and interests of your target audience when choosing the sub-categories to focus on.
   • View the Discover section of the site to see what widgets and categories are popular with buyers.
      

4. Align topic and descriptions with sub-categories:
    

   • When setting up each widget and profile, ensure that the topic and descriptions accurately reflect the sub-categories they belong to.
   • Tailor the content to align with the specific interests and expectations of users browsing those sub-categories.
   • Use descriptive and engaging language to entice potential buyers to explore your widgets and initiate a chat.
      

5. Stay active, visible and responsive by signing in often and responding quickly to chat requests:
    

   • Maintaining a consistent and active presence on the platform to attract more buyers will earn you a Top Most Active ribbon.
   • Not missing chat requests, and responding quickly to them can earn you a Top Answer Rate, and Top Response Speed ribbon on the platform. This will make your profile stand out even more to buyers who are searching! Premium.chat is designed to award those who are most reliable, and fast to make more money.
   • Regularly engage with chats, promptly respond to inquiries, and provide valuable insights or assistance.
   • Keep your availability status set to "AVAILABLE" by signing in as often as possible to signal to potential buyers that you are actively available for chats. When you are active on our site it will show as "ONLINE" which will attract more people.
   • Actively participate on social media, discussions, forums, or relevant groups to increase your visibility and establish yourself as an authority in your field. These are good ways to promote yourself by getting more people to your premium.chat profile link.
      

6. Send enticing and helpful direct messages to your contacts:
    

   • Utilize direct messages to nurture relationships with your current contacts and welcome new ones.
   • Craft personalized and engaging messages that provide value, whether it's sharing relevant updates, offering exclusive deals or discounts, or simply expressing appreciation.
   • Tailor your messages to the specific needs and interests of each contact to maximize the chances of eliciting a positive response.
   • Maintain a friendly and helpful tone to encourage continued engagement and establish a positive rapport with your contacts.
   • Use the Active Now tab to see which buyers are currently on the site—buyers that are online are the best to engage with as they will get an immediate notification in their Premium.Chat account.

7. Maximize Your Earnings by Charging for Media During Chats, Calls, and Video Sessions
 

• Charge additional fees for media shared during live chats, calls, and video sessions to boost your earnings.
• Premium.Chat allows you to easily send photos, videos, and other media, letting you set a price for each piece of content.
• Buyers enjoy receiving exclusive, personalized media and are often willing to pay extra for these offerings during real-time interactions.
• Incorporating paid media into conversations adds value while increasing your overall revenue.
• Offer special photos, exclusive videos, or other digital content to enhance the client experience.
• Maximize your passive income potential by providing immediate, exclusive content that clients appreciate and are willing to pay for.

8. Promote your premium.chat profile link on all your social media accounts:
 

• During direct messaging conversations on social media, inform your contacts that you offer premium chat services.
• Direct them to visit your premium.chat profile to begin a chat and take advantage of the exclusive features and benefits you provide.
• Emphasize the value and unique offerings available through premium chat to incentivize potential customers to explore your services.

If you have a website, promote your widget on your site. When engaging with people on social media, mention your premium chat services.
 

• Make sure to prominently feature your premium.chat profile link on all your social media profiles, such as X (Twitter), Facebook, Instagram, and LinkedIn.
• Include the link in your bio or about section, and regularly share posts or updates that direct your followers to your premium.chat profile.
• Avoid removing or hiding the link to maintain a consistent promotion of your premium chat services.
• Utilize your website as an additional platform to promote your premium.chat widget.
• Display the widget prominently on your homepage or relevant pages where visitors are likely to engage with your services.
• Highlight the benefits of using premium chat and encourage visitors to initiate a chat by clicking on the widget.

9. Earn more money through the premium.chat two-tier referral program:
 

• Take advantage of the premium.chat referral program to earn additional income.
• Promote the referral program to your network by sharing your referral link on social media, in direct messages, or through your website.
• Encourage others to sign up as premium.chat sellers using your referral link and earn a percentage of their sales.
• Additionally, when sellers referred by you bring in new sellers, you also earn a percentage of their sales, creating a potential source of passive income.

Remember, these best practices serve as guidelines, and it's essential to monitor and adapt your strategies based on user feedback and performance metrics. Regularly analyze the effectiveness of your widgets, profile, and communication tactics to optimize your success on the platform.