Compliance Center

Last Updated: May 29, 2025

Premium.Chat is committed to maintaining a safe, lawful, and respectful environment for all users. Our Compliance Center outlines the standards, rules, and enforcement measures that ensure all activity on our platform meets legal and regulatory requirements, including Card Brand Rules, U.S. federal and state laws, and international standards.

Prohibited Content Guidelines

All users—Chat Sellers and Chat Buyers—are strictly prohibited from uploading, sharing, or distributing content that includes:

  • Minors (real, simulated, or implied)

  • Non-consensual content

  • Human trafficking, coercion, or modern slavery

  • Violence, abuse, or threats

  • Hate speech, harassment, or discrimination

  • Personally identifiable information (PII) without consent

  • Illegal activities or the promotion of such

For the complete list, visit our Prohibited Content Guidelines.

Violations will result in immediate action, including content removal, account suspension or termination, and potential legal referral.

Moderation and Review Process

Premium.Chat employs a hybrid moderation system, including:

  • AI content scanning

  • Biometric and facial ID verification through trusted third-party providers

  • Manual human review by our Trust & Safety team

  • User reporting tools for community enforcement

All flagged content is promptly reviewed and addressed according to our enforcement policies.

Age and Identity Verification

All Chat Sellers must complete identity verification prior to offering services. This includes:

  • Document upload (e.g., government-issued ID)

  • Biometric selfie verification

  • Facial match review

Buyers in certain jurisdictions (Arkansas, Virginia, Mississippi, Utah, Louisiana, and Texas) are also required to verify their age before accessing adult content.

Reporting Violations

Users can report issues at any time via our Contact Page. When submitting a report, please include as much detail as possible, including Chat ID, profile name, and a description of the issue. Reports are handled confidentially and reviewed by our Trust & Safety Team within 72 hours and solved within 7 business days or less.

Enforcement Actions

Depending on the severity of a violation, the following actions may be taken:

  • Warning

  • Temporary suspension

  • Permanent account termination

  • Forfeiture of pending payouts

  • Legal notification (when required)

Premium.Chat reserves the right to enforce these rules at its sole discretion to protect the platform and its community.

Questions or Appeals

If your account has been restricted or terminated and you believe this was done in error, you may appeal the decision by contacting our team.

Submit appeals via: https://premium.chat/get-in-touch.html

 

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