Privacy Policy

By using Premium.Chat, you acknowledge that you have read and understand the information in this Privacy Policy.

Our Privacy Policy was posted on June 10, 2019 and last updated on May 27, 2025. It governs the privacy terms of our website, located at Premium.Chat.

This Privacy Policy explains how Premium.Chat ("we," "us," or "our") collects, uses, discloses, retains, and protects personal data of individuals who use our services, including Buyers (users purchasing content or services) and Sellers (users offering paid chat or content). This policy reflects our commitment to privacy compliance and user safety in accordance with global data protection regulations.

1. Scope and Eligibility

Premium.Chat is intended solely for individuals 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old. This Privacy Policy governs your use of the Premium.Chat website and related services and supplements our Terms of Service.

2. What is Personal Data?

"Personal Data" means any information that identifies, relates to, describes, or can be reasonably linked to a particular individual. This includes direct identifiers (such as names and contact information), transactional details, and usage data. Deidentified or aggregated data that cannot be linked to an individual is not considered Personal Data.

3. Informing Us of Changes

It is your responsibility to ensure that the Personal Data you provide is accurate and current. You can update your details through your account settings. Inaccurate information may affect your ability to access certain services.

4. Categories of Personal Data Collected

Please note: We need to collect certain Personal Data from you to provide you with access to the Service, or specific features and functionalities of the Service, as required under our Terms of Service. We may also be legally obligated to collect and process certain Personal Data under applicable laws. If you choose not to provide requested Personal Data, you may not be able to access or fully use our Service or particular features. We or our service providers collect the following categories of data:

A. User and Account Data

  • Full name, alias (if applicable)

  • Email address, phone number (sellers only)

  • Country of residence and birth date

  • Profile photo, display name, profile header image

  • Identity documents and selfies for age verification

  • Chat history with other users

B. Financial and Transaction Data

  • Tokenized payment gateway card data (processed via PCI-compliant third parties for security reasons; we do not store full card details)

  • Billing ZIP code or Payout address and wallet funds

  • Payout information (bank details, tax documentation for Sellers)

  • Transaction history (earnings, subscriptions, failed payments)

C. Technical and Usage Data

  • IP address, browser type, operating system

  • Login timestamps, geolocation data (where applicable)

  • Usage logs and diagnostic information

D. Third-Party Verification Data

  • Identity and age verification outcomes

  • Metadata about onboarding (e.g., time stamps)

  • Facial recognition matches

5. How We Use Your Personal Data

We process your Personal Data for the following purposes:

  • Verifying your age and identity

  • Administering your account and transactions

  • Enforcing our Terms of Service

  • Providing technical and customer support

  • Detecting and preventing fraudulent activity

  • Conducting internal analytics and platform improvements

  • Meeting legal obligations (e.g., tax reporting, law enforcement inquiries)

6. Legal Bases for Processing (GDPR and Equivalents)

Premium.Chat processes personal data in accordance with the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA), the United Kingdom (UK), and Switzerland. GDPR provides individuals with enhanced rights and transparency regarding their personal data, and we are committed to upholding these principles in all jurisdictions where they apply.

We rely on the following lawful bases to process Personal Data: We rely on the following lawful bases to process Personal Data:

  • Consent: for biometric verification or promotional communication

  • Contractual necessity: for platform access and payouts

  • Legal obligation: for KYC, AML, and tax compliance

  • Legitimate interest: for fraud prevention, internal operations, and safety

7. Age and Identity Verification

All Sellers must pass an age and identity verification process before they are permitted to offer services or content on Premium.Chat. This includes:

  • Document upload (e.g., government-issued ID)

  • Biometric analysis (e.g., selfie)

  • Face recognition comparison

  • Verification pass/fail results and metadata

For Buyers, identity verification is only required in jurisdictions where it is legally mandated. Currently, this includes Arkansas, Virginia, Mississippi, Utah, Louisiana, and Texas. In those states, Buyers may be required to verify their age and identity using a similar third-party process.

We do not retain or access face recognition data; our verification vendors handle this securely and independently.

8. Retention of Data

We retain Personal Data only for as long as necessary to fulfill the purposes outlined or to comply with legal, tax, and regulatory requirements. Examples include:

  • Financial records: 7 years minimum

  • Trust and safety investigations: until resolution

  • Legal claims: until applicable statute of limitations expires

9. Sharing Your Data

We may share Personal Data with the following categories of third parties:

  • Our third-party service providers: This includes providers that assist us with IT infrastructure, payment processing (including billing processors and banks), customer support, age and identity verification, AI-based content moderation technologies, and internal human moderation workflows.  These service providers are contractually obligated to use your data solely for the purpose of delivering their services to us. The lawful basis for this sharing is our legitimate interest in maintaining platform functionality and compliance.

  • Our professional advisers: This includes legal advisors, accountants, auditors, bankers, consultants, and insurance providers. These recipients process your Personal Data only as necessary to provide their professional services. The lawful basis is our legitimate interest in securing professional support for business operations.

  • Corporate transactions: If Premium.Chat is involved in a merger, acquisition, sale, or business restructuring, your data may be disclosed to relevant parties. The lawful basis for this sharing is the legitimate interest in facilitating and executing such corporate transitions.

  • Authorities, regulators, and relevant organizations: We may disclose data to law enforcement, tax authorities, regulatory agencies, and organizations such as the National Center for Missing & Exploited Children (NCMEC), if required or permitted by law. This includes situations where disclosure is necessary for compliance, fraud detection, reporting illegal content, or protecting the public interest. The lawful basis may be a legal obligation, legitimate interest, or public interest, depending on the specific context.

We do not sell or rent your data. We do not share your data for cross-context behavioral advertising or targeted advertising across third-party services.. We do not engage in cross-site targeted advertising.

9A. Privacy Between Buyers and Sellers

Premium.Chat maintains strict confidentiality between Buyers and Sellers. We do not share any personal information between users, including but not limited to names, contact details, email addresses, or phone numbers. All communications between Buyers and Sellers occur solely through the platform’s secure messaging and chat system. This ensures that each party’s identity and contact information remain private unless voluntarily disclosed by the user in violation of our Terms and Conditions.

10. International Data Transfers

Your data may be transferred to jurisdictions outside your country. We implement adequate safeguards for these transfers, such as Standard Contractual Clauses or equivalent protections under applicable law.

11. Cookies and Similar Technologies

Premium.Chat uses cookies, including Google Analytics, and local storage technologies to:

  • Maintain sessions and secure logins

  • Store preferences

  • Conduct internal analytics

You may adjust your cookie settings in your browser. Essential cookies cannot be disabled as they are required for site functionality.

We also use Google Analytics to help us understand how visitors engage with our website. This service collects anonymous information such as pages visited, time spent on site, and referring websites. Google may use this information under its own privacy policy. To opt out, users can install the Google Analytics Opt-out Browser Add-on.

12. Your Data Protection Rights

You have the right to:

  • Access your Personal Data

  • Request correction or deletion

  • Object or restrict processing

  • Withdraw consent (where applicable)

To exercise these rights, contact us at info@premium.chat or via our support form. We may request verification of identity before proceeding.

13. Security and Protection of Your Data

We use a comprehensive set of technical, administrative, and organizational safeguards to protect your Personal Data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our approach to security includes:

  • TLS encryption

  • Access controls

  • Data minimization and pseudonymization

We continuously monitor and assess potential risks to our systems and update our protocols as necessary to adapt to emerging threats. All Personal Data is encrypted in transit using TLS and stored using industry-standard security protocols. Access to your data is restricted to authorized personnel only, and our staff receive regular training on privacy and data protection practices. We follow recognized industry standards and best practices to minimize risk and ensure the integrity and confidentiality of your information.

14. Links to Other Websites

The Service may link to third-party sites. This Policy does not cover their data practices. Please review their respective privacy policies before providing any personal information.

15. Children’s Privacy

Premium.Chat is NOT intended for users under the age of 18 as is strictly prohibited. We do not knowingly collect or store data from minors. If we learn of such activity, we will delete the account and associated data.

16. Updates to This Policy

We may revise this Privacy Policy to reflect changes in legal, regulatory, or operational needs. When updates are material, we will notify you via email or platform alert. The updated Policy will include a new “Effective Date.”

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please reach out to us:

 

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