Frequently Asked Questions


When will the temporary pre-authorization drop off my card?

The exact timeline for when a pre-authorization automatically drops off your card can vary depending on the financial institution that issued your card. Generally, it takes about 2-5 business days for the pre-authorization to be removed. At Premium.Chat when you have selected per minute billing, you will only be billed for time used. To see the exact amount you are billed go to your receipts.

If a pre-authorization hold has not dropped off after 10 business days, or if you have any other concerns about it, it's a good idea to check with your bank or credit card company directly for assistance. They have access to the most current information about your account and can give you accurate information about the status of pre-authorization holds. If you need further assistance, or have a concern you may contact us using the contact form.

For a thorough understanding of how pre-authorizations work on the Premium.Chat platform, please review the following FAQ questions for more details:

Why do you pre-authorize my card?
What is the amount of the pre-authorization?

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