Frequently Asked Questions
Billing
Why Is My Card Declined?
To begin with, it's important to clarify that we do not directly decline card transactions. Instead, we strive to process your charges, and any decllines are responses received from your bank or credit card provider. It's crucial to establish the cause by either examining your account details online or getting in touch with your card provider using the contact number on the back of your card. Once the issue is sorted, you can continue with your transaction.
Let's look at some common reasons for transaction declines:
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A number of factors could lead to your credit card being declined: account configurations, insufficient balance, incorrect details, or an expired card.
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Mistakes could occur while inputting the card number, CVV/CVC, zip/postal code, expiry date, or name, leading to transaction failure.
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Insufficient balance in your account or an exceeded credit limit could also result in a declined transaction.
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Your bank may flag a transaction as suspicious, requiring you to confirm it either through a call or a text message. In such cases, it's advisable to inform your bank that you're trying to complete the payment, and it's safe to proceed. Once done, you can retry the transaction.
If the decline continues to happen you should reach out to your bank or credit card company (the phone number on the back of the card) to find out what the issue is so they can help you resolve it. Then you can resume your sessions on premium.chat.
You may also want to consider trying a different card by adding it to your wallet.
