Frequently Asked Questions

If you encounter behavior or content that violates Premium.Chat’s standards, or a possible compliance concern — such as harassment, abusive language, non-consensual content, content removal, complaints, or concerns, underage activity, or any other form of inappropriate conduct — we encourage you to report it immediately. Your report helps us maintain a safe and respectful community for everyone.

🔎 To report a problem:
 

1. Visit our contact form and select Report a Problem

2. Select the appropriate issue from the “Problem Type” dropdown

3. Choose a more specific category that best describes the concern

4. Describe the issue clearly and include usernames, links, or other relevant details

5. Upload any supporting screenshots or files (if available)

6. Submit the report — our Trust & Safety Team will review it promptly and take appropriate action
    

For more details on what types of behavior are prohibited — including content that violates Visa’s Integrity Risk Program and other compliance standards — please review our full VIRP Compliance Policy.
 

All reports are handled confidentially and taken seriously to ensure the ongoing safety of our platform.