Frequently Asked Questions
How to Operate
What are the best practices for using Live Availability Mode?
Here are some of the best practices when using Live Availability Mode. For more detailed tips and techniques read our full post in our resource section: Live Availability Mode Explained: Features, Benefits, and Best Practices
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✅ Stay active and attentive — keep your browser or app open and avoid long idle periods.
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✅ Respond to chats within 20 seconds to avoid missed request penalties
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✅ Confirm your presence by responding to our “Are you still there?” prompts every 5 minutes.
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✅ Only enable this mode when you're truly available.
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❌ Avoid using it while multitasking or away from your device.
Consistently following these best practices helps protect your access to Live Availability Mode and builds trust with your audience.
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